Skip to main content

Contact Us 

Customer Support

Submit a Ticket:
You could submit us a ticket. You will get reply within one to three working day normally.

*If you are using an older version browser, you may not be able to submit a ticket. Please send us an email at [email protected] and we will get back to you soon. 

Tracking Your Order
You can track your order online at my account page, or via the courier specified in your order confirmation email.

Our Business Days and Hours
Business Hours:
Roaring Trader Support team work from Monday to Friday for 8 business hours. Otherwise, you may submit a ticket. Our support team will reply you as soon as possible, normally within one to three working days.

Public Holidays:
On public holidays of Hong Kong, Roaring Trader office, customer service centre and warehouse will be closed. You can still place your order at and we will process your order immediately on the next business day.

For one day ahead of the public holidays, Roaring Trader will have notification on page to make sure you are aware of this matter.